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Wednesday, July 25, 2018
Google to Place AI-Powered Virtual Agents in Call Centres
The software is called "Contact Center AI" which will install "virtual agents" that will be the first to pick up the phone when a customer connects to a call centre.
The software is called "Contact Center AI" which will install "virtual agents" that will be the first to pick up the phone when a customer connects to a call centre.
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